Exchanges

At SurLady Golf, we want you to shop in confidence knowing that your purchase is guaranteed. If you choose to exchange your selection, we'll cheerfully exchange your item.

To exchange an item, you will first have to e-mail us at info@surladygolf.com  and receive a return authorization number to exchange the item.  The exchange item must be the same item(s) in either a different size or color or you will have to place a new order and pay for your order including a flat fee shipping rate (depending upon your shipping source).   The item can be returned for exchanging as long as the product is; a)unused and in new condition; b)The returned item has its original vendor tags and wrappings, etc; and c) you have written your return authorization # on the outside of the package that you are returning.

SurLady Golf recommends that you insure returned items as SurLady Golf is not responsible for packing your returned items that may be damaged during return shipping. You will also need to make sure that your return package has a tracking number as this is your responsibility for return shipping.

You can return the item for exchange- at your expense – up to two weeks after you received it, and we will credit you for the amount of purchase (excluding our cost to originally ship your merchandise to you) as long as the merchandise is received by us in new condition. You will be notified if your returned item does not qualify for a 100% purchase price refund.  If the product is received without original packing materials-tags, wrappings, etc., even though it is in new and unused condition, a $10. restocking fee or 15% of the amount of purchase will also apply.

Regarding late returns: You have two weeks from the receipt of your order to return the product for exchanging-that is to follow the return procedures written above.  When an order is shipped after that time, an additional $10. restocking fee or 15% of the amount of purchase will also apply.

If we made a mistake on our order, let us know immediately by e-mail at info@surladygolf.com.  We will work with you to fix it at our expense.

If products are damaged during original shipping to you or defective, SurLady Golf will exchange the item or refund payment to you after SurLady Golf receives the items.  You must notify us immediately by e-mail regarding receiving damaged or defective goods.  E-mail us at info@surladygolf.com  so we can arrange for return shipping.  SurLady Golf is not responsible for damages or defects that are not reported within 5 days of arrival to you.

If products that you are returning are in new condition, as you will need to let us know when you contact us for a return authorization code from SurLady Golf, and we receive the return item with shipping damages, we will not be able to process a credit.  Instead, you will need to file a claim with the company that shipped the item to receive reimbursement for your merchandise assuming that you read and followed our recommendation on insuring and tracking return merchandise for an exchange.

Please use this address to return goods, using the United States Postal Service:
SurLady Golf
P.O. Box 248
Big Sur, CA 93920

If you need an additional address for returns or exchanges, please obtain this information by e-mailing: info@surladygolf.com.

If you have further questions about returning items for refund, please e-mail us at info@surladygolf.com